Dispatched is a funding-and-insurance intake used by owner-operators and small fleets to find capital. A driver who cannot read the page, tab through the form, or hear a phone prompt is a driver we have locked out of the service. We treat accessibility as a baseline requirement of the product, not a finishing touch.
We design and build dispatched.finance to be usable by operators who rely on screen readers, keyboard navigation, voice control, captions, high-contrast modes, and reduced-motion settings. When we fall short, we want to hear about it — see §6.
2. Conformance target
Our target is WCAG 2.2 Level AA conformance across the public site, the intake forms on /apply and /insurance/quote, and the marketing and content pages linked from the site footer. We also work toward the relevant Section 508 requirements that apply when our partners or customers are federal contractors.
“Target” means we may not be fully conformant at every moment on every page. The known-gaps section below names where we are not yet there.
3. Measures we take
Semantic HTML and ARIA. Pages use real headings, landmarks, lists, and form labels. ARIA is used to fill genuine gaps in the platform, not as a replacement for native elements.
Keyboard reachability.Every interactive control — navigation, form fields, dialogs, the embedded intake widget — is reachable and operable with a keyboard alone. A “skip to main content” link is the first focusable element on every page.
Color and contrast. Body text and interactive controls meet the WCAG 2.2 AA contrast minimums (4.5:1 for body text, 3:1 for large text and UI components). Color is never the sole indicator of meaning.
Motion and animation. Decorative motion respects the prefers-reduced-motion user setting.
Form accessibility. Inputs have visible labels, descriptive error messages, and programmatic associations between labels, hints, and errors so assistive technology announces them correctly.
Non-visual access to phone-first paths. A phone-call CTA appears on every primary page so an operator who cannot complete the visual form can reach a human directly.
Manual testing. New pages and interactive flows are checked with keyboard-only navigation and with at least one screen reader (VoiceOver on macOS, NVDA on Windows) before they ship.
4. Known gaps
Being honest about what is not yet conformant is more useful than claiming we are. As of the last-reviewed date above, these are the gaps we know about and are working on:
Lendflow intake widget (/apply).The funding intake is an embedded third-party widget. We have not completed an independent accessibility audit of that widget. Operators who hit a barrier inside the widget can reach a human by calling the phone number listed on the page or by emailing the address in §6, and we will complete the application by phone.
Coverdash insurance widget (/insurance/quote). Same posture as the funding widget: an embedded third-party quote form whose internal accessibility we do not control. Phone and email fallbacks are available on the page.
Data-dense Pulse pages and tables. The diesel, rate, and insurance-pulse pages contain tables and charts where we are still improving programmatic table semantics and non-visual summaries of the chart data.
PDF research reports.Long-form research published as downloadable PDF is not yet tagged for full accessibility. The HTML version on the site is the accessible source of record; if you need an accessible alternative for a specific PDF, ask us using the contact in §6.
No formal independent audit yet. Conformance is self-assessed. We intend to commission an independent WCAG 2.2 AA audit; until then, treat this statement as a description of intent and current best effort, not a third-party certification.
5. Third-party content
Parts of the site embed content or tooling from third parties — notably the Lendflow funding intake and the Coverdash insurance quote widget. We do not control the internal markup of those embeds. We escalate accessibility issues to those vendors when we find them, and we maintain phone and email fallbacks so an operator is never blocked from applying because of a widget bug.
6. Report a barrier
If something on dispatched.finance is hard or impossible to use with your assistive technology, please tell us. We treat accessibility reports as bugs and prioritize them on the same severity ladder as a broken intake form.
Email angelo@dispatched.finance with as much detail as you can share: the page URL, what you were trying to do, what assistive technology and browser you were using, and what happened (or did not happen). We will acknowledge within two business days and tell you when to expect a fix or a workaround.
You can also reach a human by phone using the number listed in the site footer; tell whoever answers that you are calling about an accessibility issue.
7. Responsible party
The accessibility of dispatched.finance is the responsibility of Dispatched, Inc., the same entity that publishes the privacy policy and terms of service. Day-to-day accessibility decisions and triage are owned by Angelo Orru Neto, founder, reachable at the email above.
Dispatched, Inc. 12895 Josey Lane #124 Dallas, TX 75234 United States